* * * * *
B. You had difficulty obtaining technical support for equipment that was covered by a warranty, or “at home” or “on site”service contract. For example, you may have been subjected to long telephone hold times; you may not have received expedited service as promised under a service contract; or you may have been required to open your computer during troubleshooting.
* * * * *
This is from a settlement between Dell, Inc., and Dell Financial Services, Inc., and the State of New York, from 2008 or 2009 (quoting http://www.nyagdell.com/
as accessed 11-24-09, linked from http://www.oag.state.ny.us/
the same day). Other issues were about financing and rebates.
I just happened to come across this. It's possible some people may still qualify for claims under it; a deadline is December 15, 2009. I guess money is available.
Beside that, it's interesting that these sorts of issues ever became part of a lawsuit and settlement at all.