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 Post subject: Dell warranty: told to open box, phone hold, or slow service
 Post Posted: Tue Nov 24, 2009 9:16 pm 
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Joined: Sat Jun 30, 2007 10:36 am
Posts: 208
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B. You had difficulty obtaining technical support for equipment that was covered by a warranty, or “at home” or “on site”service contract. For example, you may have been subjected to long telephone hold times; you may not have received expedited service as promised under a service contract; or you may have been required to open your computer during troubleshooting.
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This is from a settlement between Dell, Inc., and Dell Financial Services, Inc., and the State of New York, from 2008 or 2009 (quoting http://www.nyagdell.com/ as accessed 11-24-09, linked from http://www.oag.state.ny.us/ the same day). Other issues were about financing and rebates.

I just happened to come across this. It's possible some people may still qualify for claims under it; a deadline is December 15, 2009. I guess money is available.

Beside that, it's interesting that these sorts of issues ever became part of a lawsuit and settlement at all.

Nice.

--
Nick


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