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 Post subject: System lockup after coming out of "sleep" state
 Post Posted: Fri Sep 17, 2010 7:18 pm 
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Scott, my HP Pavilion Media Center m8300f PC too often locks up shortly after it "awakens" from a "sleep" state, causing me to too often hold the power button down so the system can shut off. It has Windows Vista Home Premium (Service Pack 2) and Logitech SetPoint (the Conrol Center and Driver versions are both 4.60.122) installed on it. Could this be a power supply issue? Could SetPoint possibly be the culprit? (I use SetPoint in association with Logitech diNovo Media Desktop Laser. I wonder if you are aware of any known "issues" SetPoint possibly has.)


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 11:09 am 
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I'll uninstall SetPoint and stick with a non-wireless mouse and keyboard for a time. Got any other ideas, Scott?


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 11:43 am 
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When asking about systems from major OEMs... Does the problem occur after a clean reload of the OS? Scott.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 1:01 pm 
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I hope the following link helps:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01297105&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&lang=en&product=3644702

BTW, what do you mean by "clean reload?" I hope it's not synonymous with "clean install" in this case.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 1:12 pm 
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That is exactly what I mean. As a test, replace the original HDD with a known-good spare, perform a clean install of Windows, then retest. If there is no problem, then the problem is somewhere in your original software load. If the problem remains, then most likely the problem is with the hardware instead. This is a good way to quickly and decisively determine whether you have a hardware vs. software problem. Once you know that, you can then proceed further in tracking it down. Scott.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 1:32 pm 
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Well, it doesn't lock up every single time after coming out of a "sleep" state. I've uninstalled Logitech SetPoint. I'm currently using a USB keyboard along with a PS/2 mouse. Let's see what happens.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 1:54 pm 
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Do you have the latest bios?

"Fix/Enhancement:
Resolves issue with systems with 4GB RAM not waking up from S3 mode.
Updates AGESA code to version 2.08.15"

Do you have 4GB of ram installed?. If not I would still try it anyway.


Last edited by FatGuy on Thu Sep 23, 2010 5:09 pm, edited 1 time in total.

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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 1:59 pm 
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Well, FatGuy, my system has only 3.00 GB of RAM.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 2:03 pm 
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Try it anyway and see what happens. I bet it might just work.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 9:00 pm 
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FatGuy, I've just updated the BIOS. Should I reinstall Logitech SetPoint right away, or should I stick with the non-wireless keyboard and mouse for a while and see what happens?


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Sep 18, 2010 9:07 pm 
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Try re-creating the problem first and see what happens.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Oct 02, 2010 10:31 am 
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I reinstalled SetPoint, but there were two instances of the system locking up. One of them involved the kind of scenario I have described. I have since uninstalled SetPoint, and I yet to have a similar problem again. Another problem I have had seems to be unrelated.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Oct 16, 2010 4:53 pm 
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Update: Since my most recent uninstallation of SetPoint, I have had no less than two incidents (including one just before this writing) where neither the wireless Bluetooth keyboard nor the wireless Bluetooth mouse responded, but I was able to plug in a USB mouse and a USB keyboard and use them successfully without having to hold down the power button until the system shuts off. Nevertheless, could someone help me with this? Maybe there are issues with the Bluetooth receiver.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Oct 16, 2010 5:31 pm 
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Because of the high power consumption and high amount of software overhead, I don't recommend Bluetooth for things like keyboards and mice. For those things you are much better off with those using a proprietary RF wireless interface that is plug and play. Those types of devices just work, have no software overhead, and the batteries last a long time. Scott.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Thu Jan 06, 2011 9:50 am 
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Update: I've downloaded and installed a more recent version of SetPoint for Logitech diNovo Media Desktop Laser (the Driver version is 5.20.51, while the Control Center version is 6.20.50). When my PC comes out of a "sleep" state now, it never locks up completely. However, SetPoint is still kind of glitchy, though nothing too serious.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Feb 09, 2013 11:00 pm 
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Scott wrote:
Because of the high power consumption and high amount of software overhead, I don't recommend Bluetooth for things like keyboards and mice. For those things you are much better off with those using a proprietary RF wireless interface that is plug and play. Those types of devices just work, have no software overhead, and the batteries last a long time. Scott.


How can I tell if a certain keyboard-and-mice setup has no software overhead? If it doesn't use something like Logitech SetPoint?


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sat Feb 09, 2013 11:31 pm 
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Exactly. Scott.


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sun Feb 10, 2013 1:40 pm 
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What if I can't find a combo that has no software overhead? Should I still choose a proprietary RF wireless interface over a Bluetooth one?


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 Post subject: Re: System lockup after coming out of "sleep" state
 Post Posted: Sun Feb 10, 2013 2:32 pm 
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If the mouse has standard buttons and a scroll wheel you can always ignore the extra software and just use the built-in Windows drivers. The proprietary RF interfaces are foolproof, no software overhead and much easier to deal with than Bluetooth for example. Scott.


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