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 Post subject: Message pop up after start up
 Post Posted: Thu Dec 12, 2013 10:20 am 
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Joined: Tue May 08, 2007 8:54 pm
Posts: 1405
Hey Scott a message pops up after I start my pc. This is my motherboard.. The message is "A storage device was connected. If this device is a port multiplier, only port 0 of the port multiplier will be active.". I don't have any type of esata or any storage device connected. So I'm not sure why this message is popping up everytime I start my pc. Could it be a loose hdd cable?.


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 Post subject: Re: Message pop up after start up
 Post Posted: Thu Dec 12, 2013 11:37 am 
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Joined: Sun Feb 04, 2007 11:44 am
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I believe that message is coming from the storage driver, which seems to be detecting a non-supported port multiplier attached to the system:

Image

A SATA port multiplier enables multiple drives to be connected to a single SATA/eSATA port. Your motherboard uses a P55 Express PCH (Platform Controller Hub), which unfortunately does not support SATA port mutipliers. This means that if you were to connect a multi-drive external dock or enclosure (like this) via SATA/eSATA then you would expect to see that message and only one of the drives would be recognized. Note that this would not affect operation via a USB connection, in which case both drives would always be recognized.

If you have not attached a device including a SATA port multipler then the message is in error. Since this is both device and driver related I would install the latest Motherboard BIOS and Intel Rapid Storage Technology driver. If that doesn't help then I would suspect some type of hardware problem. In that case you would want to examine every SATA connection in the system, possibly replacing suspect components (including cables) with known-good spares. Let me know what you find, Scott.


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 Post subject: Re: Message pop up after start up
 Post Posted: Thu Dec 12, 2013 12:44 pm 
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Joined: Tue May 08, 2007 8:54 pm
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I opened up the PC and blew out some dust. Also disconnected and reconnected SATA data cables on both the motherboard and drive connections. Also removed and re-plugged the power connections on the HDDs also. Message is no longer appearing.

I will have to wait and see if it re-appears after a cold start, but for now the message is gone. Maybe one of the cables was just loose. I did just recently move again and also the weather has been cold, so things contract... I don't know if that's the cause but I guess I will wait and see if the message re-appears.

Thanks again for your help Scott.


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 Post subject: Re: Message pop up after start up
 Post Posted: Fri Dec 20, 2013 4:03 pm 
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Joined: Tue May 08, 2007 8:54 pm
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Hey Scott, I received this message again today and decided to update to Inter Rapid Storage technology. Now that I have it installed it doesn't work correctly. I have an icon in the taskbar that says, "Intel RST Service Not running". I'm not sure what to do next.


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 Post subject: Re: Message pop up after start up
 Post Posted: Fri Dec 20, 2013 4:36 pm 
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Joined: Tue May 08, 2007 8:54 pm
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I went back to a previous image, recovered sector by sector. Message is now gone. I really think it's just a cable problem. Besides the message I have had zero problems with the pc. It's just that message pops up once in a while. And now it is gone again. It is from "Intel Matrix Storage Console 8.9". I haven't updated that software ever though. Looks like there are more problems with the updated version though.


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 Post subject: Re: Message pop up after start up
 Post Posted: Fri Dec 20, 2013 4:49 pm 
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Intel renamed Matrix Storage Technology to Rapid Storage Technology several versions ago. It consists of software and drivers, and unless you are running RAID you only want the drivers. With a driver-only installation you would not have any icons in the taskbar. See the readme.txt file for proper installation procedures and how to verify that the driver has been installed. Scott.


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