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 Post subject: Windows 10 UPS problem
 Post Posted: Mon Dec 03, 2018 11:02 am 
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Joined: Tue May 08, 2007 8:54 pm
Posts: 1798
I have my newest windows 10 pc connected to a cyberpower UPS. Whenever I restart or start the pc the battery icon shows that the battery is not charged or very low. Then I get a notification pop up of windows 10 telling me to plug in the pc because the battery is very low. Then about 30 seconds to 1 minute later the notification goes away and the battery icon in the system tray shows up as fully charged. I installed their software after this just to check on the health of this 1 year old UPS and everything is fine with it. Uninstalled it because it's a waste of time and not worth the trouble. How can I get Windows 10 to correctly identify that the battery is fully charged at boot up?.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Mon Dec 03, 2018 8:54 pm 
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Joined: Sun Feb 04, 2007 11:44 am
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I would contact Cyberpower about this. Let me know what you find, Scott.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 12:38 pm 
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I will but I believe this is a Windows 10 problem and has little to nothing to do with Cyberpower.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 12:51 pm 
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Just talked with tech support and they told me that it's windows problem. Also told me that "these products are meant to be used for people that leave their computers on 24/7". So in other words it's not really a problem if you leave your computer on 24/7 and they are not going to change anything. With the Cyberpower software they have a problem where the UPS loses communication with the pc and then it comes back about 30 seconds later when booting. Same thing though, they aren't going to change it they said because it doesn't interfere with the main function of the UPS and the products are meant for people that leave their PCS on 24/7 anyway.

So I don't know, I think that sounds like a cop out to me. Maybe in the future Microsoft will fix this problem.

Actually he told me to just remove the usb cable.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 1:41 pm 
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Joined: Tue May 08, 2007 8:54 pm
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So I don't know what to do to fix this. It's pretty annoying. My wife doesn't seem to have the same problem but she has a different brand ups.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 6:18 pm 
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Joined: Tue May 08, 2007 8:54 pm
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Maybe I should purchase a replacement battery pack?. Cyberpower blamed it on Windows but I don't know about that. Wife has a different brand UPS, but the same OS and doesn't have the same problem. So they are both listed as "HID UPS battery" in the device manger, on my pc and hers.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 6:44 pm 
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Joined: Tue May 08, 2007 8:54 pm
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If it was a windows problem, I should have have the exact same problem on my wifes pc, but I do not. The only thing I can think of is the batteries are going bad and that's why this is happening.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 6:49 pm 
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Any thoughts Scott?.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 8:54 pm 
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Ok Scott. I tried unplugging the ups, turning it on and off, plugging it back in. Then I unplugged the pc from the UPS, turned the rocker switch on the psu on and off. Then I turned the pc back on and it detected the battery level normally.

Now I'll try restarting to see if it still works.

What do you think is wrong here Scott?. Could it be a power supply problem?. Or do you think I'm correct thinking that the UPS battery may be going bad?.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 8:57 pm 
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Ok, now I restarted and the problem is back again.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 9:05 pm 
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Ok I got the problem to go away again by unplugging and replugging in the UPS and turning the UPS on and off.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Tue Dec 04, 2018 9:40 pm 
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Well I've gone threw several power cycles and there is absolutely no rhyme or reason to this.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Thu Dec 06, 2018 11:42 am 
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So any ideas Scott?


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Thu Dec 06, 2018 11:48 am 
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Scott, I also emailed support and they tell me that it does indeed sound like a battery problem and they are shipping me out a replacement battery. I will let you know if it fixes the problem.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Wed Dec 12, 2018 1:04 pm 
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Well I have the new battery installed and it still has the same problem. Every time I start Windows it detects the battery as not being charged at all, gives me a warning, "You're battery is very low" and dims the screen. About 30 seconds to 1 minute later the battery charge is detected normally and the warning goes away.


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Wed Dec 12, 2018 1:17 pm 
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This guy has the exact same problem,

https://www.tenforums.com/drivers-hardw ... -boot.html


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 Post subject: Re: Windows 10 UPS problem
 Post Posted: Wed Dec 12, 2018 2:59 pm 
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Joined: Tue May 08, 2007 8:54 pm
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Guess I'll be going back to APC,

https://www.newegg.com/Product/Product. ... ET87FS2642


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