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 Post subject: HDD password
 Post Posted: Thu Sep 01, 2011 5:41 pm 
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Joined: Tue Jan 06, 2009 5:24 am
Posts: 51
Location: Summit, NJ
I have a client in my 9-5 job (social work) which my company purchased a Dell laptop for her. She recently told me that she can no longer access her laptop due to it requesting a HDD password upon boot. I did some research and it seems that the only way to erase this password is to either take out the CMOS battery for a couple of seconds or to contact Dell for a replacement HDD. Just wanted to pass it by you guys before I take the CMOS route. Can there be any negative effects other than the erasing of the password from taking the CMOS battery out? Are there any alternatives? Thanks for your assistance in advance.


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 Post subject: Re: HDD password
 Post Posted: Thu Sep 01, 2011 6:49 pm 
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Joined: Sun Feb 04, 2007 11:44 am
Posts: 5766
Removing the CMOS battery won't do any harm, but unfortunately it also won't do anything with regards to the HDD password. I previously covered HDD passwords here and here. Let me know how it turns out. Scott.


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 Post subject: Re: HDD password
 Post Posted: Fri Sep 02, 2011 7:31 am 
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Joined: Tue Jan 06, 2009 5:24 am
Posts: 51
Location: Summit, NJ
Scott,

I was able to contact Dell (still under warranty) and they gave me a master password, but it didn't work. So they will be sending my client a box which she will be able to mail them the laptop and they will replace the HDD free of charge.


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 Post subject: Re: HDD password
 Post Posted: Fri Sep 02, 2011 8:00 am 
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Joined: Sun Feb 04, 2007 11:44 am
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Document the serial no. of the HDD that's in there now (you can read it physically or electronically). My guess is that they will simply change the HDD, but it would be interesting to know for sure. Scott.


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