Sorry about not including that link.
I'd appreciate it very much if you could help me restore the system to it's original factory state if it's at all possible. The system is already sold and it was advertised as being in the original factory state. I realize that wasn't wise now. I saw that the recovery partition was still there before I wrote the ad and I figured it would work easily enough(ha ha).
I'm sure this optimized installation based on your book is much better than the factory installation. Not having read the book yet, though, I'm sure I'm not prepared to answer any questions about it. I have no idea of knowing how computer savy the buyer is or even if he would appreciate such an installation.
I really don't want to be in the situation of having to offer the buyer any support. I don't want to be in the situation of having to explain to the buyer how to make a self-booting flash drive, or why the desktop doesn't look like the factory installed desktop, how to use the malware programs, etc. It would be a load off my mind if I could just let Lenovo take care of supporting it.
After a few quick searches on google I found myself on this page:http://support.lenovo.com/en_US/?menu-i ... f-id=learn
I used their "quick path" link. On the bottom of the system I found the product id(0578-N6U). I entered it in the field in the browser. From there I navigated around until I found the page where the user manual for the E420 can be downloaded:http://support.lenovo.com/en_US/guides- ... fault.page
I tried using the Rescue and Recovery Workspace as described on page 72. The instructions suggest pressing F11 while booting. It had no effect. The system simply booted into Windows as it normally would.
If the system fails to open the "Rescue and Recovery Workspace", the instructions recommend seeing "Solving recovery problems" on page 75. Page 75 recommends using a rescue medium to start the Rescue and Recovery workspace. They recommend seeing "Using a rescue medium" on page 73.
I went to the previous section on page 73, "Creating a rescue medium", since I don't have a rescue medium. According to the manual I need something called "Rescue and Recovery" installed on my computer to make a rescue medium. So I looked into installing Rescue and Recovery.
The following website I got from the Lenovo support page for my particular product:http://support.lenovo.com/en_US/detail. ... IGR-4Q2QAK
I was instructed to download and install Rescue and Recovery 4.50(tvtvnr450_025en.exe), Microsoft Visual C++ Redistributable Package (x64) SP1(vcredist_x64.exe), and Sysprepbackup accessory package(rnr_sysprep_patch.msi).
While installing Rescue and Recovery 4.50 an error message appeared:
"Error 25014. There was an error installing the Rescue and Recovery boot manager. Return code: 6."
Another window announced that it was "rolling back action".
Finally a window prompting me to press a "Finish" button to finish the installation announced:
"The wizard was interrupted before installation could complete. Your system has not been modified. To complete installation at another time, please run setup again."
I tried installing the other packages first, then installing Rescue and Recovery 4.50 and got the same results. I also tried rebooting and trying the installation again, and got the same results again.