Login    Forum    Search    FAQ

Board index » Upgrading and Repairing Forum » Laptop Hardware




Post new topic Reply to topic  [ 6 posts ] 
Author Message
 Post subject: This device cannot start (Code 10) - Need Help
 Post Posted: Mon May 06, 2013 6:42 pm 
Offline

Joined: Thu May 31, 2007 8:37 pm
Posts: 201
Location: St. Louis, MO
Trying to solve a problem with a laptop. Compaq Presario F567NR

http://h10025.www1.hp.com/ewfrf/wc/soft ... t=3646836&

I did a complete clean restore, and the first thing that happened, was it "lost" the CD ROM drive. Got an odd error about an unrecognized device on ATA channel 0.

I was trying to install Windows 7, and finally was able to using an external CD drive.

Now, I am still having an issue. The device is present in Device Manager, but, with a yellow triangle with the ! in the center. When I double click, in the General Tab, in Status, I get "This device cannot start (Code 10)"

I've tried removing from Device Manager, and it tries to load the drivers again, but, still ends up just like this.

It is loading a standard Microsoft Driver, version 6.1.7600.16385.

Do I have a bad drive or motherboard here? No drivers available on the manufacturers website for the CD drive seem to be available.


Top 
 Profile  
Reply with quote  
 Post subject: Re: This device cannot start (Code 10) - Need Help
 Post Posted: Mon May 06, 2013 7:07 pm 
Offline
Site Admin

Joined: Sun Feb 04, 2007 11:44 am
Posts: 5903
Those drivers are built-in to Windows. It sounds like the drive itself may have failed. I'd first try removing and reinstalling it just in case the connection somehow went bad. Other than that I'd either replace the drive or disable the device in device manager and live without it. I rarely keep the optical drive in my ThinkPad anymore, I have it replaced with an empty 2nd HDD carrier as a "place holder" in the bay. As you found you can use an external USB based drive whenever you really need one. Scott.


Top 
 Profile  
Reply with quote  
 Post subject: Re: This device cannot start (Code 10) - Need Help
 Post Posted: Mon May 06, 2013 7:36 pm 
Offline

Joined: Thu May 31, 2007 8:37 pm
Posts: 201
Location: St. Louis, MO
Thanks Scott.

I knew the drivers should be "built-in", even though this machine shipped with Vista, and I'm doing an upgrade for my customer to 7.

Even in Vista, this drive was giving issues. It was having trouble booting from the drive, even when hitting F9 to select boot device, only 1 time in 10 would it actually boot from the CD drive. I'd guess it's the drive or a bad connection.


Top 
 Profile  
Reply with quote  
 Post subject: Re: This device cannot start (Code 10) - Need Help
 Post Posted: Sat May 11, 2013 8:37 pm 
Offline

Joined: Thu May 31, 2007 8:37 pm
Posts: 201
Location: St. Louis, MO
Well......

Replacement drive did NOT fix the issue.

The drive is still recognized by Windows, and present in Device Manager, albeit with the Yellow Triangle with " ! " in center.

So, my friend will have to deal with NO DVD-ROM drive.

I found a few items on the net about deleting "upper and lower filters" from registry, but, in searching the registry, and I found the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318 for the DVD-ROM drive, but there were no entries for filters. There were a couple of entries that would not let me select them. This may be due to the device not being able to start.

I'm guessing it's a motherboard issue.


Top 
 Profile  
Reply with quote  
 Post subject: Re: This device cannot start (Code 10) - Need Help
 Post Posted: Tue May 21, 2013 9:56 pm 
Offline

Joined: Wed Jun 01, 2011 11:59 am
Posts: 368
did you try update the bios. Have you try an usb dvd-rom drive.


Top 
 Profile  
Reply with quote  
 Post subject: Re: This device cannot start (Code 10) - Need Help
 Post Posted: Wed May 22, 2013 4:27 pm 
Offline

Joined: Thu May 31, 2007 8:37 pm
Posts: 201
Location: St. Louis, MO
spiderman wrote:
did you try update the bios. Have you try an usb dvd-rom drive.


Yes, and Yes.

USB device works, but, for obvious reasons, I wanted to avoid having to have the user need to carry another device.

I'm assuming it's a motherboard issue.


Top 
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
 
Post new topic Reply to topic  [ 6 posts ] 

Board index » Upgrading and Repairing Forum » Laptop Hardware


Who is online

Users browsing this forum: No registered users and 2 guests

 
 

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron