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 Post subject: Semi-frequent spontaneous reboots
 Post Posted: Fri Oct 18, 2013 7:47 pm 
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Location: St. Louis, MO
I've been having an issue lately, as noted in the Subject line.

A previous post indicating problems with the Touch-pad, and this issue prompted me to do a CLEAN install of Windows 8 all by itself this time, instead of doing an upgrade install of Windows 8 like before.

The Touch-Pad issue is still here, (Which it was not present a few months ago. Another issue brought me to do the original re-image of Factory 7 plus 8).

I now still have the spontaneous reboots.

When the PC starts back up, I get 3 file locations, as indicated in the screen shot.

Image

Can I assume I have a memory stick failing? I have NO KNOWN GOOD SPARES to test with :(

Thanks in advance.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Fri Oct 18, 2013 7:58 pm 
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If it ware a desktop system I would suspect the PSU first, however since it is a laptop I'd first suspect RAM. If there are multiple modules you could try running one at a time in order to see if you could isolate the bad one. If that doesn't help then it could be the motherboard.

I would also use a program like BlueScreenView to view the minidump files to see if they can pinpoint what might be involved. For example it may show the problem is related to video, in which case you could try updating the driver. Unfortunately if that didn't help then since you can't replace the video in a laptop that would again leave the motherboard.

If the system is under warranty you might want to go that route. Let me know what you find, Scott.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Mon Oct 21, 2013 4:22 pm 
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Thanks for the lead to that app, Scott.

It looks like all three recent crash reboots were caused by different issues, only 1 by memory. The crash reboots were 1 reason I decided to re-image again.

Image

I put and 8 GB memory kit on my Christmas list, so, we shall see after that, if I get what I asked for, if it continues.

I am about to the point of ditching Windows 8, but, I really don't want to put the HP original OS back on here. I'd need to buy Windows 7. It's a 64-bit machine, so, I suppose it's best to load a 64-bit OS. I just hate to drop the cash on Win 7!


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Mon Oct 21, 2013 4:33 pm 
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I'd get that system back to factory spec, use it and see if any more glitches occur. Contact HP support early and don't leave it till the last month of warranty/


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Mon Oct 21, 2013 4:59 pm 
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glen4cindy wrote:
It looks like all three recent crash reboots were caused by different issues, only 1 by memory.

Even though the other two don't specifically reference memory, that is in fact what normally causes those symptoms as well.

Quote:
I am about to the point of ditching Windows 8, but, I really don't want to put the HP original OS back on here. I'd need to buy Windows 7...

What OS did it come with? If it came with Windows 7 you don't need to buy it to reinstall the generic version. You can download the Windows 7 media for free from Microsoft and install it either from disc or directly from a USB flash drive. You can then activate it using the product key on the Windows 7 Certificate of Authenticity already on the system.

If the system came with Windows 7 I'd go back to that in a hearbeat. There should be no need to suffer with Windows 8! Scott.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Mon Oct 21, 2013 9:37 pm 
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Just to clarify, I will be able to use the key on my sticker on my computer, (provided I can manage to decipher it, as badly worn as it is!) and successfully activate, with the OEM Windows 7 I downloaded from Microsoft's Digital River site?

As I was researching this, I found an older article, and although it was talking about Windows XP, and again, this is an old article, but, it says:

"But Microsoft plans to change all this. Starting February 28, Microsoft will indefinitely begin to disable Internet product activation on OEM keys used by the top 20 worldwide PC makers."

Has this changed since then? I've never tried this method, but, if I am to go back to Windows 7, I do have the recovery discs, but, I want to avoid all the BLOATWARE that comes on my HP Laptop, and just have a nice clean copy of Windows. I think there are a few others like me that hate all that extra garbage....... :)


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Mon Oct 21, 2013 10:00 pm 
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Even if you have to manually telephone activate, it's a freephone number.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Mon Oct 21, 2013 10:58 pm 
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If you can get the number off the COA then you can try to activate online, and if that fails you can definitely activate via telephone. Scott.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Tue Oct 22, 2013 4:05 pm 
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Ok. First, thank you everyone for all the assistance.

I installed 7 first, then came the updates, 139 of them!

I remember a way, back in the day, you could slipstream the install and SP1, but, when I ran Windows Update, I don't know that SP1 has been a part of these 139 updates yet.

Is there a way to download all of these updates, plus the current released service packs and slipstream all of that into the Windows install so if I'm ever at this point again I will be able to start fresh much more quickly?


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Tue Oct 22, 2013 7:37 pm 
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Well, I'm beginning to think this is a memory issue.

Another BSOD!

BlueScreenView:

10/22/2013 7:37:19 PM SYSTEM_SERVICE_EXCEPTION...........ntoskrnl.exe.....ntoskrnl.exe+6f880

And this at the bottom:

ntoskrnl.exe+6ede9

As a second test, I ran SFC /SCANNOW from an elevated command prompt, and received:

Windows Resource Protection did not find any integrity violations.

I think my next step is to attempt to try to find some known good RAM.

The one thing I didn't do is use ALL HP drivers for everything.

There was only ONE item that didn't load properly when I ran the OEM windows install disc, and that was the IR receiver.
I went to the HP website and downloaded the drivers for that, and now have no yellow triangles in the Device Manager.
In the past, I've usually taken that to mean that things are good. I suppose I could start checking the loaded driver versions against the latest available on the HP website.

What do you think?


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Tue Oct 22, 2013 8:59 pm 
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Have you tested the memory? Leave it overnight with memtest x96+ and Prime 95 (Prime 95 being easier to use, as can be used in windows. Prime 95 stress test.

I'd get hold of HP to start that ball rolling.

http://en.wikipedia.org/wiki/Prime95

http://www.majorgeeks.com/files/details/prime95.html


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Tue Oct 22, 2013 10:41 pm 
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David McMahon wrote:
Have you tested the memory? Leave it overnight with memtest x96+ and Prime 95 (Prime 95 being easier to use, as can be used in windows. Prime 95 stress test.

I'd get hold of HP to start that ball rolling.

http://en.wikipedia.org/wiki/Prime95

http://www.majorgeeks.com/files/details/prime95.html



Thanks for the memory stress tips. I'll try that tonight. HP won't be of much assistance. This system is no longer under warranty, so, I would be on my own for memory replacement, whether I replace what's here which is 4GB or I get my Christmas wish of an 8GB kit. <g>


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Wed Oct 23, 2013 12:01 am 
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Quote:
Is there a way to download all of these updates, plus the current released service packs and slipstream all of that into the Windows install so if I'm ever at this point again I will be able to start fresh much more quickly?

Yes! Scott.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Wed Oct 23, 2013 7:42 am 
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David McMahon wrote:
Have you tested the memory? Leave it overnight with memtest x96+ and Prime 95 (Prime 95 being easier to use, as can be used in windows. Prime 95 stress test.

I'd get hold of HP to start that ball rolling.

http://en.wikipedia.org/wiki/Prime95

http://www.majorgeeks.com/files/details/prime95.html


I left this run as long as it wanted, just the suggested option:

[Wed Oct 23 00:03:05 2013]
Self-test 512K passed!
Self-test 512K passed!
[Wed Oct 23 00:19:22 2013]
Self-test 8K passed!
Self-test 8K passed!
[Wed Oct 23 00:35:56 2013]
Self-test 640K passed!
Self-test 640K passed!
[Wed Oct 23 00:51:40 2013]
Self-test 12K passed!
Self-test 12K passed!
[Wed Oct 23 01:07:52 2013]
Self-test 768K passed!
Self-test 768K passed!
[Wed Oct 23 01:23:57 2013]
Self-test 20K passed!
Self-test 20K passed!
[Wed Oct 23 01:40:46 2013]
Self-test 864K passed!
Self-test 864K passed!
[Wed Oct 23 01:56:02 2013]
Self-test 28K passed!
Self-test 28K passed!
[Wed Oct 23 02:12:40 2013]
Self-test 960K passed!
Self-test 960K passed!
[Wed Oct 23 02:28:23 2013]
Self-test 40K passed!
Self-test 40K passed!
[Wed Oct 23 02:43:37 2013]
Self-test 1152K passed!
Self-test 1152K passed!
[Wed Oct 23 03:00:05 2013]
Self-test 56K passed!
Self-test 56K passed!
[Wed Oct 23 03:16:09 2013]
Self-test 1280K passed!
Self-test 1280K passed!

As far as I could tell, it stopped on it's own, but, I was asleep!


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Wed Oct 23, 2013 7:47 am 
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It should run until you stop it. I'd honestly contact HP at this point.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Wed Oct 23, 2013 4:18 pm 
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David McMahon wrote:
It should run until you stop it. I'd honestly contact HP at this point.


I appreciate the HP advice, but, again, with the system out of warranty, I'm not sure how they can help me.

As a technical minded person, this is is a problem I am looking to solve on my own, which is why I am here, consulting the most knowledgeable folks on the web! :)


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Wed Oct 23, 2013 7:32 pm 
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I think the next step would be replacing the memory modules. If you have multiple modules you could try running only one, then the other, etc. testing along the way. You will likely find that only one module is bad. If multiple modules test bad, then try them in a different socket. Scott.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Wed Oct 23, 2013 7:57 pm 
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glen4cindy wrote:
David McMahon wrote:
It should run until you stop it. I'd honestly contact HP at this point.


I appreciate the HP advice, but, again, with the system out of warranty, I'm not sure how they can help me.

As a technical minded person, this is is a problem I am looking to solve on my own, which is why I am here, consulting the most knowledgeable folks on the web! :)



I thought your system ran Windows 8 from the factory! Anyway Just need to isolate the bad chip now


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Fri Oct 25, 2013 2:54 pm 
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I believe I am making some progress.

When I arrived home from work last night, I decided to crack my laptop open.

About 30 screws and plenty of dust later.......

I cleaned the heatsink fins out, and cleaned all the old heat transfer compound off the bottom of the heatsink and top of CPU.

I applied new silver heat paste and reattached the heatsink.

I also cleaned out the keyboard, and the touch pad that were both giving me problems. (They have now much improved).

Now, with everything back together, I ran the p95 test again.

Before, after just 30 seconds, my laptop sounded like a Boeing 737 on it's takeoff roll. Now, there is barely a sound out of it, even after the test has been running for 5 minutes. Thus far, there have been no more reboots, and no more issues.

I'll probably let the p95 test run for several hours soon, when I have some time, but, it appears that the issue may have been heat related. I could still be looking at something else, however, that just has not happened again yet. Time will tell.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Fri Oct 25, 2013 3:42 pm 
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Fingers crossed! If it happens again, clean the memory slots.


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 Post subject: Re: Semi-frequent spontaneous reboots
 Post Posted: Fri Oct 25, 2013 11:23 pm 
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A good cleaning, disassembly and reassembly has fixed many systems for me. Hope it does for you as well. Keep us posted, Scott.


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