Hi Scott. I am working on hp635,320Gb/2Gb,Windows 7,AMD E-300,1.30GHz300,1.30ghz. The system won't shut down except by holding down the power button. If you click on the shut down button, the screen goes off but power LED is still on and fan still working. I tried system restore but didn't work. Pls I need help. Thanks in advance.
At the time of the shutdown is there any error messages that popup?
Are you running windows 7 pro?
have you try the ultimate boot cd windows 7 http://www.ultimatebootcd.com/
Or you could have a virus on your computer that won't let you shut down.
maybe you could try this press the shift key while it is shutting down, it may shut down completely. Press shift key + Shut down and hold the shift key until it beeps.
also try the registry cleaner like CCleaner