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 Post subject: "Access Denied" need folder and Happy New Year
 Post Posted: Tue Jan 03, 2012 1:17 pm 
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Joined: Thu Mar 17, 2011 11:20 am
Posts: 88
Hi,
COMPUTER SPECS:
Dell Dimension E520
Service Tag: 10Z8ZC1
Express Service Code: 2235987937
SYSTEM DETAILS
SYSTEM = Dell Dimension E520
CPU = Intel ® Core ™2 CPU; 2.13 GHz; Bus speed: 1066 MHZ; L2 cache 2 MB; dual; 64 bit
MOTHERBOARD = Motherboard: Dell Inc. 0WG864?
RAM = 2.0 GB; DIMM 1 (1 GB) and 2 (1 GB) nonECC; unbuffered; x8; 667 MHz; DDR2 SDRAM Dual interleaved
HARD DRIVE = Seagate – SATA RAID; 500 GB;
OS = Windows XP (Home) SP3 (up to date) - Might be relevant (an update)
POWER SUPPLY = 305 W
VIDEO CARD = NVIDIA GeForce 7300 LE PCI Slot 10 (PCI bus 1, device 0, function 0)
SOUND CARD = Integrated audio:
BIOS 2.2.1 (03/23/07)

Relevant Software
Avast! Free version, 6.0.1289 completely up to date.
Email Client: Thunderbird: version 2.0.0.24 (20100228)
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_18 (Don’t use)
Firefox: Version: 3.6.13
WORD 2007

***
I have one folder (I'll call it: "Need") which I cannot access since last night => "Access denied"
One file (I'll call "File") which I especially need I can find on searching but cannot open b/c it is "missing a shortcut" (doing search) in D AND S\[...]\recent folder

Used PC yesterday, saved "File" cold reboot, and folder "Need" was gone:
the folder next to it "131e7e52be2e5f724d775484" contained it. (I did nothing consciously but likely moved it)

Cannot access Need: Access denied; cannot rename, cannot copy, cut, cannot move to shared documents - Cannot do anything.

I copied "131e7e52be2e5f724d775484" to a flash but it did not include "Need"
Only:
amd64
and
i386

MS KB has an article "http://support.microsoft.com/kb/810881" - which I have tried but I don't have an option for file sharing (Tools | Folder Options | View | advanced)

I tried running DOS: The only way I can is with programs | accessories | command prompt but isn't this DOS under wondows? vs DOS

In any case, trying to change directory from "131e7e52be2e5f724d775484" to "Need" gives me access denied (That's why I want to use DOS instead of DOS under windows)?

Finally, the system is clean and is negative for malware.

NB: The only thing I did to the PC was update it (autoupdate - ?2 days ago?) - and I recall reading that the updates contained security for word?
PLEASE advise!

Thanks


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Tue Jan 03, 2012 6:04 pm 
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Joined: Thu Jun 07, 2007 10:54 am
Posts: 196
Location: Minneapolis, MN
Can you access the folder when booting into the Recovery Console? http://support.microsoft.com/kb/307654. If so, you should be able to copy it to an external drive.


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Tue Jan 03, 2012 6:32 pm 
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Joined: Thu Mar 17, 2011 11:20 am
Posts: 88
Thank you for replying

mstcrow5429 wrote:
Can you access the folder when booting into the Recovery Console? http://support.microsoft.com/kb/307654. If so, you should be able to copy it to an external drive.

I did not try the recovery console but will read article

I found these:
"File Access Denied on Windows XP and how to take ownership"
http://brajeshwar.com/2005/file-acce...ake-ownership/
"How to take ownership of a file or a folder in Windows XP"
http://support.microsoft.com/default...&Product=winxp

I tried Safe mode and used the owner option which did not resolve it but the folder has contents visible
("Files do not have access privileges")

Prior to the recovery console would you suggest trying the administrator option? I am afraid of causing all my files to become this way or being locked out of the computer etc.

Thanks again!

P.S. I did not try to open folder in safe mode: I'll try it right now. (Also to copy it to the flash drive)


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Tue Jan 03, 2012 7:05 pm 
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Joined: Thu Jun 07, 2007 10:54 am
Posts: 196
Location: Minneapolis, MN
I'd try How to take ownership of a file or a folder in Windows XP, http://support.microsoft.com/kb/308421, first, it's slightly easier. There shouldn't be any danger of ruining other files or blocking out accounts from any of these methods.


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Tue Jan 03, 2012 7:55 pm 
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Joined: Thu Mar 17, 2011 11:20 am
Posts: 88
Hi and thanks again for replying

It is solved:


mstcrow5429 wrote:
I'd try How to take ownership of a file or a folder in Windows XP, http://support.microsoft.com/kb/308421, first, it's slightly easier. There shouldn't be any danger of ruining other files or blocking out accounts from any of these methods.

This article from MS (308421) is much more helpful! (I was using the other one)

(Corrected link for this article:)
"File Access Denied on Windows XP and how to take ownership"
http://brajeshwar.com/2005/file-access- ... ownership/

Steps used:
Safe mode again (used "Owner" to log in)

Initially did not work but repeated steps several times

Copied folder to flash drive in safe mode (No errors)

Files open in normal windows now.

Thanks again for the help and advice!


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Tue Jan 03, 2012 10:30 pm 
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Posts: 5851
I'm glad it all worked out (thanks for letting us know). Another option in some situations like this is to use Unlocker, one of the programs I install by default on systems I build and/or reload. Scott.


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Fri Jan 06, 2012 6:47 pm 
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Joined: Thu Mar 17, 2011 11:20 am
Posts: 88
Scott wrote:
I'm glad it all worked out (thanks for letting us know). Another option in some situations like this is to use Unlocker, one of the programs I install by default on systems I build and/or reload. Scott.


Hi,
Thank you for the information!
I am *afraid* of these sorts of programs!

The link is not working I wanted to find a substitute but searching for: "ccollomb"
http://ccollomb.free.fr/unlocker
gave a warning of a trojan (Avast! 6.0.1289) so I left.....

I have questions about some of the “automatics” but will create a new topic
Thanks

FWIW:
“UNLOCKER 1.9.1 BY CEDRICK 'NITCH' COLLOMB”
http://www.emptyloop.com/unlocker/


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Fri Jan 06, 2012 10:54 pm 
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Joined: Sun Feb 04, 2007 11:44 am
Posts: 5851
Quote:
The link is not working...

The site for Unlocker moved, I had originally posted the old site but it is corrected now. The new site is http://www.emptyloop.com/unlocker as you had discovered.

Quote:
I am *afraid* of these sorts of programs!

No need to be afraid. I've been using this program for many years, and so have millions of others.

Quote:
I wanted to find a substitute but searching for: "ccollomb" http://ccollomb.free.fr/unlocker gave a warning of a trojan (Avast! 6.0.1289) so I left...

That is a false positive that should be ignored. Another case of the "cure" being worse than the disease. Scott.


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Sat Jan 07, 2012 9:29 am 
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Joined: Thu Mar 17, 2011 11:20 am
Posts: 88
I got this URL: http://ccollomb.free.fr/unlocker from the status bar holding the mouse over the old "unlocker" link.

I found a few other threads with the old link

Who should I be informing about this? :D

FWIW:
Here are some other threads that have old unlocker link:
"Problem with Locked Files"
viewtopic.php?f=3&t=78&hilit=unlocker

"Can not delete restore point"
viewtopic.php?f=3&t=1420&hilit=unlocker

"Problematic Data Transfer"
viewtopic.php?f=3&t=1744&hilit=unlocker

"AppData Directory"
viewtopic.php?f=3&t=1848&p=10275&hilit=unlocker

Thanks,
Tanya

P.S. Are you familiar with:
"Welcome to Secunia Online Software Inspector (OSI)
Secunia - The Leading Provider of Vulnerability Management and Vulnerability Intelligence Solutions"
http://secunia.com/software_inspector/

I have a lot of old programs but there is 1 (Combofix) I need to keep since it made a mess of my PC - And somewhere along the line I lost my mail from 2008 (I blame it on Combofix)... I Don't know if this removing this program would negate any possibilities of finding my 2008 email?
(Just the inbox - but I need it)
:)


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Sat Jan 07, 2012 11:07 am 
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Quote:
I found a few other threads with the old link...

Thanks for looking those up, all are now updated with the new link.

Quote:
P.S. Are you familiar with: "Welcome to Secunia Online Software Inspector (OSI)
Secunia - The Leading Provider of Vulnerability Management and Vulnerability Intelligence Solutions"

No, I would recommend Malwarebytes free instead.

Quote:
I have a lot of old programs but there is 1 (Combofix) I need to keep since it made a mess of my PC...

Combofix is a powerful tool, and if you read the directions you'll see the following warning:

    You should not run ComboFix unless you are specifically asked to by a helper. Also, due to the power of this tool it is strongly advised that you do not attempt to act upon any of the information displayed by ComboFix without supervision from someone who has been properly trained. If you do so, it may lead to problems with the normal functionality of your computer.

Quote:
I Don't know if this removing this program would negate any possibilities of finding my 2008 email?

Note that Combofix is a program that you just run, it doesn't get installed. To "remove" it you would simply delete the Combofix.exe file. Deleting that file won't have any effect on missing email. Scott.


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Fri Jan 13, 2012 12:41 pm 
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Thanks!


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Sun Feb 26, 2012 10:46 am 
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Posts: 88
UPDATE:
Hi,
This happened again!
I know what I did to cause this problem:
I have 2 folders:
131e7e52be2e5f724d775484
and
8211d0a068e2a4189ae49d
In C:\.

First occasion:
I must have accidentally moved the folder "Need" (original problem - subject of this post) into the folder:
131e7e52be2e5f724d775484
It contains:
amd64 (folder)
and
i386 (folder)
and still has my copy of the "Need" folder.

Last night I accidentally moved a folder named "invoices" into 8211d0a068e2a4189ae49d. "Undo move" gave me an error message (forgot what).
8211d0a068e2a4189ae49d contains:
update (service pack install icon)
(and did contain: "invoices")

Thanks to help from the people on this forum I managed to correct the "access denied" for "invoices" right away.

I don't know how important these 2 folders (8211d0a068e2a4189ae49d and 131e7e52be2e5f724d775484) are to keep in plain view WHERE THEY ARE:
Can I hide them? I know they are important for the computer (or could be) but they are too close to other folders ...


Thanks!


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 Post subject: Re: "Access Denied" need folder and Happy New Year
 Post Posted: Sun Feb 26, 2012 12:04 pm 
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Those are temporary folders created by Windows Updates or Hotfixes. They should normally be deleted when the update finishes, but for various reasons they can sometimes remain. Since they no longer serve any purpose after the update has completed, I would delete them. Scott.


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