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 Post subject: Certain message
 Post Posted: Sat Dec 29, 2012 11:05 pm 
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Joined: Sat May 08, 2010 4:13 pm
Posts: 1008
During the bootup on a certain PC with a Windows Vista installation, the following message shows up:

Quote:
!!0xc0190036!! 2638/56744 (ehReplay.dll)


Can you possibly tell me what it means? Keep in mind that a technical-support person at least tried to install Service Pack 2 on it. Could it be a sign of an installation gone bad?


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 Post subject: Re: Certain message
 Post Posted: Sat Dec 29, 2012 11:21 pm 
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Joined: Sun Feb 04, 2007 11:44 am
Posts: 5975
Most of the time that problem is caused by overly aggressive anti-malware software, a "cure" often worse than the disease. What happens when you disable or uninstall any and all anti-malware software and then install SP2 for Vista? Scott.


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 Post subject: Re: Certain message
 Post Posted: Sun Dec 30, 2012 4:20 pm 
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Scott, the PC seems to be hung up on this message. Keep in mind that the system belongs to my younger sister. In fact, it's [url]the same computer[/url] that I messed up last year. I don't know if she wants me to mess around with it at this time. What should I ask her to do regarding the PC in question?


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 Post subject: Re: Certain message
 Post Posted: Sun Dec 30, 2012 4:36 pm 
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I would reinstall the OS. Scott.


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 Post subject: Re: Certain message
 Post Posted: Sun Dec 30, 2012 5:11 pm 
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Would the people at WindowsReloaded.com be able to do so without deleting any of the stuff on the hard drive?


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 Post subject: Re: Certain message
 Post Posted: Sun Dec 30, 2012 5:17 pm 
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No, everything normally gets deleted, including all programs and data. However as an extra cost option data can be backed up and restored as part of the process. You would still have to reinstall any software that was either not part of Windows or one of the free programs included with the reload service. Scott.


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