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*tanya*
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Post subject: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBLEMS Posted: Sun May 31, 2015 7:23 pm |
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Joined: Thu Mar 17, 2011 11:20 am Posts: 94
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Hello, Dell VOSTRA LAPTOP (Posted about a number of times) ESC 43277975461 ST: JVQL7L1 Windows XP PRO SP 3 (Up to date) EPSON WF 545 -= Its S/W is up-to-date. Avast! (Free version) 2014.9.0.2021 -
PROBLEM: TODAY I cannot open Firefox (38.01) or Thunderbird. There is only an error alert SOUND (nothing visual)
PRECEDING EVENTS: Firefox upgraded itself to version 38.01. Since then (I believe) I cannot print from Firefox (WiFi) - Firefox “crashes”. All other programs (that I have tried) do print.
Twice, “Google Chrome” has been on desktop on cold boot (Today a crash report; Can’t recall the other day’s “message”) I have NEVER consciously downloaded chrome.
Initially wanted older FF version but have not found a reliable link (or know how to find one) Also want to disable “auto updates (ESPECIALLY FF) before doing so although not really applicable at this time)
Yesterday I restored the system back 3 weeks (hoping to see if this would improve anything) but did not have time to check However, when I shut it down, it had to install yet another update.
Negative FULL system scan and boot scan. QUESTIONS: Should I choose a different restore point?
After all of this, is chrome any good....
I read a fix for FF’s VS. 38.01’s slowness is ?decreasing H/W acceleration... N/A for now but is this a possibility?
I am MOST concerned about not being able to use TB and FF for the time being!
Thank you very much in advance!
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Scott
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Sun May 31, 2015 7:36 pm |
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Joined: Sun Feb 04, 2007 11:44 am Posts: 6180
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What happens if you uninstall and reinstall those applications? Scott.
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*tanya*
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Mon Jun 01, 2015 9:33 am |
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Joined: Thu Mar 17, 2011 11:20 am Posts: 94
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Scott
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Mon Jun 01, 2015 9:57 am |
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Joined: Sun Feb 04, 2007 11:44 am Posts: 6180
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I don't think trying other restore points will help in this case. Scott.
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*tanya*
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Mon Jun 01, 2015 2:46 pm |
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Joined: Thu Mar 17, 2011 11:20 am Posts: 94
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Scott
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Mon Jun 01, 2015 7:25 pm |
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Joined: Sun Feb 04, 2007 11:44 am Posts: 6180
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Installing Chrome shouldn't cause any problems but I would also uninstall and reinstall Firefox. Scott.
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*tanya*
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Tue Jun 02, 2015 12:35 pm |
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Joined: Thu Mar 17, 2011 11:20 am Posts: 94
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Scott
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Wed Jun 03, 2015 3:06 am |
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Joined: Sun Feb 04, 2007 11:44 am Posts: 6180
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*tanya*
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Wed Jun 03, 2015 5:49 pm |
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Joined: Thu Mar 17, 2011 11:20 am Posts: 94
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Scott
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Wed Jun 03, 2015 6:31 pm |
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Joined: Sun Feb 04, 2007 11:44 am Posts: 6180
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If you are committed to doing an image restore then you have nothing to lose by trying other restore points. You don't have to undo your last restoration before trying different restore points. I don't think this will help but you might as well try. Scott.
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*tanya*
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Thu Jun 04, 2015 10:55 am |
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Joined: Thu Mar 17, 2011 11:20 am Posts: 94
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Scott
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Thu Jun 04, 2015 1:36 pm |
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Joined: Sun Feb 04, 2007 11:44 am Posts: 6180
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I would check for any installed toolbars from companies like Google and uninstall any you find. To access the advanced startup options (including Safe Mode) you normally would press the F8 key before Windows starts. However there is a way to automate the process (that is to automatically boot directly into Safe Mode without needing to press any keys) by using MSconfig as described here: http://www.howtogeek.com/howto/windows- ... he-f8-key/Scott.
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*tanya*
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Sun Jun 07, 2015 8:59 pm |
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Joined: Thu Mar 17, 2011 11:20 am Posts: 94
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Hi, It's been over a week and I still cannot print on the laptop with Firefox 38.0.5.
Still same issues: Either FF crashes or the printer prints blank pages. (No page header or footer info but the printer(S) eject ("print") the correct number of pages, and print preview is okay.)
I even tried a new printer! (EPSON XP-410) with same results!
I need advice on a different browser for the laptop DELL VOSTRO LAPTOP: SERVICE TAG: JVQ7L1 EXPRESS SERVICE CODE: 43277975461
2. For another Dell DELL DIMENSION XPS E-520 (2007) WINDOWS XP HOME SP 3 FIREFOX 14.0.1 AVAST! 2014.9.0.2021; THUNDERBIRD version 2.0.0.24 (20100228) EPSON WF 545 – ALL UP-TO-DATE
The E520 PC is old, and used a lot. so, I REALLY need the browser to be un-bloated, tested, and stable.
What I am also worried about is maybe the printing issue has something to do with specific DELL S/W (Incompatibility specific to dell)??
Are you very familiar with chrome?
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Scott
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Post subject: Re: Dell VOSTRA LAPTOP (2007) WINDOWS XP PRO SP3 MAJOR PROBL Posted: Sun Jun 07, 2015 9:11 pm |
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Joined: Sun Feb 04, 2007 11:44 am Posts: 6180
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I use and recommend Firefox. I also recommend you reload those systems using the product recovery (Image Restore) procedures. Scott.
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