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 Post subject: PC crashed
 Post Posted: Tue Nov 10, 2015 9:37 pm 
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Posts: 969
Scott, my PC crashed tonight. I used Windows Debugger to check out the dump file that was created. Check out the following:


Microsoft (R) Windows Debugger Version 10.0.10240.9 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\111015-26145-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*DownstreamStore*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*DownstreamStore*http://msdl.microsoft.com/download/symbols
Executable search path is:
No .natvis files found at C:\Program Files\Windows Kits\10\Debuggers\x86\Visualizers.
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18933.x86fre.win7sp1_gdr.150715-0600
Machine Name:
Kernel base = 0x83210000 PsLoadedModuleList = 0x8335be30
Debug session time: Tue Nov 10 18:57:28.886 2015 (UTC - 8:00)
System Uptime: 0 days 2:54:14.462
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {85dba510, 912e1188, 0, d}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+9188 )

Followup: MachineOwner
---------


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 Post subject: Re: PC crashed
 Post Posted: Tue Nov 10, 2015 10:36 pm 
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The BugCheck 116 indicates a problem with the video driver, which is also referenced as being caused by atikmdag.sys. I recommend first updating to the latest driver and uninstalling the CCC (Catalyst Control Center) if you have that installed. If that doesn't help then your video adapter may be failing. Let me know what the solution turns out to be. Scott.


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 Post subject: Re: PC crashed
 Post Posted: Wed Nov 11, 2015 10:11 am 
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I've uninstalled the Catalyst Control Center. I've come across this page. What should I download? Keep in mind that I have an ATI Radeon HD 5450 adapter.


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 Post subject: Re: PC crashed
 Post Posted: Thu Nov 12, 2015 10:43 am 
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Normally you would want the latest stable driver that supports your adapter. However in this case I see they have a beta version available that according to the Release Notes fixes at least one problem specifically related to your adapter. In this case I'd install the beta version, then update again when it is finally officially released. Scott.


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 Post subject: Re: PC crashed
 Post Posted: Sun Nov 15, 2015 9:57 am 
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Scott, should the Catalyst Control Center be installed at all?


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 Post subject: Re: PC crashed
 Post Posted: Sun Nov 15, 2015 10:09 am 
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I recommend installing only the drivers. Scott.


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 Post subject: Re: PC crashed
 Post Posted: Sun Nov 15, 2015 10:43 am 
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Should I uninstall AMD Accelerated Video Transcoding and AMD Accelerated Drag and Drop Transcoding?


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 Post subject: Re: PC crashed
 Post Posted: Sun Nov 15, 2015 11:36 pm 
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Scott wrote:
I recommend installing only the drivers.

That means "yes". <g> Scott.


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 Post subject: Re: PC crashed
 Post Posted: Wed Jan 20, 2016 5:46 pm 
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Scott, I've reformatted my SSHD and reinstalled Windows 7 Professional on it. Is a good alternative to the Cataylst Control Center available for scaling purposes? Keep in mind that I have an MSI 760GM-P33 motherboard as well as an HD 5450 video card.


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 Post subject: Re: PC crashed
 Post Posted: Thu Jan 21, 2016 12:33 am 
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I will say again that I only recommend installing the drivers. A lot of other unnecessary software can cause problems. Scott.


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 Post subject: Re: PC crashed
 Post Posted: Thu Jan 21, 2016 7:56 am 
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What would be a good piece of software that would make my entire screen be filled? I brought up scaling because of the concern.


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 Post subject: Re: PC crashed
 Post Posted: Thu Jan 21, 2016 1:05 pm 
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If you set the desktop resolution to equal the native resolution of the display then the entire screen should be filled. Scott.


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 Post subject: Re: PC crashed
 Post Posted: Thu Jan 21, 2016 1:30 pm 
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I have this Samsung monitor, and the desktop resolution is currently set to be equal to the monitor's native resolution (1920 x 1080). Unfortunately, the entire screen isn't filled at the present time.


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 Post subject: Re: PC crashed
 Post Posted: Thu Jan 21, 2016 1:36 pm 
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That could indicate a problem with the monitor, driver or possibly even the video card. It could also be caused by improperly functioning scaling software that may be installed. Scott.


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 Post subject: Re: PC crashed
 Post Posted: Thu Jan 21, 2016 2:07 pm 
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There is currently no scaling software installed. I have thought about using the Catalyst Control Center to fill the screen, but then uninstalling the CCC shortly afterwards.


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