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 Post subject: Crashing system
 Post Posted: Mon Mar 12, 2007 9:34 pm 

Joined: Sun Feb 04, 2007 1:32 pm
Posts: 225
I'm trying to download a patch for my game (World of Warcraft) it will
download for about 15 minutes, then my computer will restart out of nowhere,
and when I log back into Windows "The system has recovered from a serious
error" is displayed. I sent the error report to Microsoft, I also did a virus
scan and nothing was found. Here is the error specs from the event viewer.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 3/10/2007
Time: 12:19:41 PM
User: N/A
Error code 000000c2, parameter1 00000007, parameter2 00000cd4, parameter3
02060002, parameter4 8865ce20.

For more information, see Help and Support Center at
(http://go.microsoft.com/fwlink/events.asp) .

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 63 000000c
0020: 32 20 20 50 61 72 61 6d 2 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 37 2c 20 000007,
0038: 30 30 30 30 30 63 64 34 00000cd4
0040: 2c 20 30 32 30 36 30 30 , 020600
0048: 30 32 2c 20 38 38 36 35 02, 8865
0050: 63 65 32 30 ce20

Any help you can give me will be greatly appreciated, thanks

P.S. I checked out your Upgrading & Repairing Forum too, I like the layout,
its very easy to find the info your looking for, nice job! I joined your
forum too. I was wondering, if I happened to see something that I might be
able to shed some light on, can I reply to this and try to help them, or do
you want me to leave to you since its your forum?

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 Post subject:
 Post Posted: Mon Mar 12, 2007 9:35 pm 
Site Admin

Joined: Sun Feb 04, 2007 11:44 am
Posts: 6180
A Windows error with Event ID 1003 is a kernel crash (the kernel is the core
of the Windows OS). That's like the engine blowing up in your car. <g> If
that happened to you and you asked me "why did my engine blow up?" I'd have
to say "Well, there are easily a hundred or more things that could have
caused that to happen." If you wanted a better answer, you'd have to bring
your car to my shop so I could dissasemble it and check it over thoroughly.

A kernel crash has about the same severity, except the potential causes could
number in the thousands or more, and be either hardware related, software
related, or both. I often find spontaneous reboots caused by hardware
problems including:

-Power supply
-Heat sinks or fans (overheating)
-Video card
-Disk drive (any)
-Improper BIOS Setup settings (esp. overclocking)
-Anything else plugged into the motherboard
-Loose screws (causing bad grounds or shorts)
-Excessive dust/dirt
-Wall outlet wiring/grounding/voltage
-Overloaded circuits (brownouts, spikes, dips, etc.)
-ESD (static)
-Local RF transmissions (2-way radios, phones, etc.)

I could go on but the list could be several pages long, and that's just
looking at hardware, and your problem could also be caused by any number of
software issues. MS has a list of related problems here:


As you can see from looking at that site, many potential software related
causes are malware related. Most if not all of of these would be solved by a
clean install of XP w/SP2 and all updates since.

With automobiles, in some cases it is cheaper, easier and faster to just
install a rebuilt engine without ever figuring out exactly why the original
one failed. For the same reason, I often recommend simply doing a clean
install of Windows, or replacing any suspect hardware with known-good spares.

Let me know if you figure out the cause and solution, Scott.

PS: If you know the answer to something, I would definitely encourage you to
reply on the forum. I want as many people to participate as possible!

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 Post subject: Problem Solved!
 Post Posted: Fri Apr 06, 2007 12:02 am 

Joined: Fri Mar 09, 2007 11:10 am
Posts: 211
It turns out, the reason why my computer kept restarting during the download of the World of Warcraft patch is because my modem driver was out of date. So, I updated it and now my computer is working just fine...so far lol.

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 Post subject:
 Post Posted: Sat Apr 07, 2007 7:43 am 
Site Admin

Joined: Sun Feb 04, 2007 11:44 am
Posts: 6180
Glad to hear that you got it working!

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