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 Post subject: Email Issues: bounces, missing messages, excessive delays
 Post Posted: Sun Jun 30, 2013 9:24 pm 
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Joined: Thu Mar 17, 2011 11:20 am
Posts: 88
Hi,
Iā€™m having big problems with email:(on my DSL (cable) account.)
Thunderbird on this PC (profiled) is out of date but problems are the same as my other computers which have up to date email clients.
Now I send with receipts and BCC to my other email addresses
Which are:
ROGERS (The DSL) - A parent and 2 child addresses
and
Attglobal (a Dial-up account - but I use it through the DSL)

I may not get a message for over 24 hours.

Bounces ā€“ due to server not responding (excessive time)

And I am not receiving messages (whereas they are being received by the att account)

QUESTIONS and CONCERNS
1. It seems I cannot use more than 1 SMTP unless I change it manually.
Even the old thunderbird version is apparently able to use more than 1
Is manually changing smpts the only way > 1 SMTP server can be used?

2. The errors seem related to the POP3 servers.

3. There are 2 accounts I want to use with the cable.
Here are the SMTP servers:
smtp.broadband.rogers.com (I am using port 587 ā€“ default is 25)
TLS if available

asmtp.prserv.net (Either port 587 or port 25)
TLS if available

Is there one of the above I could use to send for both Attglobal AND Rogers?
Or should port 587 allow this?

Thank you for any help


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 Post subject: Re: Email Issues: bounces, missing messages, excessive delay
 Post Posted: Mon Jul 01, 2013 7:38 am 
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Joined: Sun Feb 04, 2007 11:44 am
Posts: 5903
You will want to continue using the settings that Rogers and ATTGlobal recommend. Most likely any delays are caused by problems on the email providers end. What happens when you try one of the better free email services such as Gmail? It's always good to have backup email accounts with different providers. Scott.


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 Post subject: Re: Email Issues: bounces, missing messages, excessive delay
 Post Posted: Mon Jul 01, 2013 1:17 pm 
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Joined: Thu Mar 17, 2011 11:20 am
Posts: 88
Scott wrote:
You will want to continue using the settings that Rogers and ATTGlobal recommend. Most likely any delays are caused by problems on the email providers end. [...] It's always good to have backup email accounts with different providers. Scott.


Thanks

1. Can I tell from the full header info where things are being held up?

2. I have the bounces but I don't know whether they would be helpful to post due to the amount of text?
Would it help to post some?

Quote:
What happens when you try one of the better free email services such as Gmail?

I have not tried the free mail services since I have both ATTGLOBAL and ROGERS.

Quote:
You will want to continue using the settings that Rogers and ATTGlobal recommend.


According to ATTGLOBAL tech support I can use ROGERS'S smtp server (the cable) when sending from my ATTGLOBAL address. He said it is up to the CABLE ISP (which is ROGERS) not up to them (ATTGLOBAL)

I do not understand why this can be done?

Thanks
Tanya


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 Post subject: Re: Email Issues: bounces, missing messages, excessive delay
 Post Posted: Mon Jul 01, 2013 7:52 pm 
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Joined: Sun Feb 04, 2007 11:44 am
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I would use port 587 for both email accounts, many ISPs block port 25. Your ISP may also block any email not coming from its own address as a form of spam protection. For any help with this I'd say you need to talk to your ISP and email providers. As an alternative I would recommend other email services such as Gmail. Let me know what you find out, Scott.


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 Post subject: Re: Email Issues: bounces, missing messages, excessive delay
 Post Posted: Mon Jul 01, 2013 8:43 pm 
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Joined: Thu Mar 17, 2011 11:20 am
Posts: 88
Scott wrote:
I would use port 587 for both email accounts, many ISPs block port 25. Your ISP may also block any email not coming from its own address as a form of spam protection. For any help with this I'd say you need to talk to your ISP and email providers. As an alternative I would recommend other email services such as Gmail. Let me know what you find out, Scott.


Hi,
Thank you - I'll talk to the ISPs.

The bounces are from mail sent from a rogers account and bcc'd (with a receipt) to the other 2 rogers accounts....

I'll post back with results
Thanks
Tanya


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